❓ Frequently Asked Questions

Browse hotels or tours, select your dates and guest count, and click "Book Now." You'll see the total price — including our platform service fee — before you confirm. Payment is processed securely through PayHere, and you'll get a booking reference immediately after.

The total shown at checkout includes a platform service fee on top of the hotel or tour partner's own rate. This fee covers secure payment processing, 24/7 support, and platform upkeep — it's always shown clearly before you pay, never hidden.

Yes — a booking is confirmed the moment your payment is successfully processed. You'll receive a confirmation with your booking reference, which you can also view anytime under "My Bookings" in your account.

Date changes depend on availability and the hotel's own policy. Contact the hotel directly through your booking's messaging thread, or reach out to our support team and we'll help coordinate the change.

We accept Visa, Mastercard, and eZ Cash, all processed securely through PayHere — a licensed Sri Lankan payment gateway. You can also pay using your WorldBest.lk wallet balance if you've topped one up.

Yes. Your card details are entered directly on PayHere's secure payment page, not on WorldBest.lk itself — we never see or store your full card number.

A prepaid balance you can top up and use for faster checkout on future bookings. Top up any amount between LKR 500 and LKR 500,000 from your Wallet page. Wallet funds don't expire.

Wallet funds are intended for bookings on the platform and aren't withdrawable as cash. They remain available in your account indefinitely for future use.

Cancel at least 48 hours before check-in for a full refund. Cancellations made less than 48 hours before check-in are not eligible for a refund. See our full Refund & Cancellation Policy for details on tours, event tickets, and other purchase types.

Refunds are processed back to your original payment method within 7–14 business days, depending on your bank or card issuer's processing time.

Event tickets are non-refundable and non-transferable once purchased, except when an event is cancelled or significantly rescheduled by the organizer — in which case you'll receive an automatic full refund.

Go to "My Bookings" in your account and select "Cancel Booking," or contact our support team with your booking reference number.

Sign up as a Seller, then add your hotel with photos, room details, and pricing. Your listing goes through a quick admin review before it goes live to make sure everything checks out.

A Verified Badge appears next to your hotel or tour's name, signaling extra trust to guests. Purchase one from your dashboard for a set fee — admin reviews and approves each purchase before the badge goes live.

Events & Ticket Sales is an advanced feature available once an admin grants access to your account. Once enabled, you can organize events with multiple ticket types, and sell tickets directly through the platform using the same secure payment system as your tours.

Earnings are held briefly after a guest's checkout to cover any dispute window, then become available for payout in your dashboard. You can request a payout once funds show as "Available."

Click "Forgot Password" on the login page and enter your email. You'll receive a secure reset link that expires in 1 hour.

Passwords are stored encrypted, never in plain text, and your card details are handled entirely by our licensed payment processor, not stored on our servers. See our full Privacy Policy for details.

Yes — contact our support team to request account deletion. We'll remove your personal information in line with our Privacy Policy, subject to any legal or accounting records we're required to retain.